For the past 50 years Toyota has made its mark in America. With 10 vehicle assembly facilities throughout the country, Toyota has continued to develop reliable vehicles that perform well. In fact, year after year the Toyota Camry continues to be the top-selling car in the U.S.
I’m Bob Carter, senior vice president of Automotive Operations at Toyota Motor Sales. In this role, I am responsible for overseeing the Toyota Division and Sales Administration. Here at Toyota we are committed to making quality products. Last year we added four new product quality field offices around the United States. At each of these offices we will be able to look into any potential quality issues and will be staffed with engineers and technicians that will work directly with dealers and Toyota’s U.S. sales and marketing headquarters in Torrance, California to gather data from customers and help determine the root cause of any complaints.
Our efforts continue to pay off. No other manufacturer has received as many 2012 J.D. Power and Associates Vehicle Dependability Awards as Toyota. That’s something no other brand can say.
Toyota’s commitment to world class, quality automobiles is entrenched in the entire manufacturing philosophy. From the development stages to manufacturing a product, the quest for superior quality is evident. The cornerstone of Toyota’s quality control system is the role of the team members in the production process. At Toyota, we involve our team members by encouraging an active role in quality control, utilizing employee ideas and opinions in production processes, and practicing “kaizen”—striving for constant improvement.
My team members and I look forward to keeping you up-to-date on the latest Toyota products and maintaining the quality our customers are used to.