Toyota Helps a Hospital Get Betterclose
What does Toyota know about improving hospitals? Just ask Allegheny General Hospital in Pittsburgh, where the staff has an ongoing commitment to perfecting patient care. Our Toyota Production System Support Center (TSSC) team worked with Allegheny General to apply the principles of the Toyota Production System (TPS) to their processes and systems. Allegheny General Hospital used TPS to discover inconsistencies in the way the nursing staff was carrying out day-to-day patient care activities. By applying the core TPS principles of continuous improvement and respect for people, Allegheny General’s nursing department standardized many of its patient care processes, leading to a significant reduction in errors. And thanks to the newfound efficiencies, the nurses are now able to spend more quality time with their patients. The principles of TPS have begun to spread to other areas of the hospital as well, including the Emergency Department, and the Coronary and Intensive Care Units.
Since 1992, TSSC has been sharing the techniques of TPS to help companies and organizations across the country increase efficiencies, streamline processes, and better serve their customers. TSSC recently launched a national program to support up to 20 community and non-profit organizations across the U.S., using TPS to help improve their operations, extend their reach and increase their impact.